Microsoft Certified Trainer
(MCT)

• Section 1:
  What is an MCT (Microsoft Certified Trainer)?

• Section 2:
  Steps to becoming and MCT

• Section 3:
  Microsoft Certified Trainer Welcome Kit

• Section 4:
  Benefits and Communications with Microsoft

• Section 5:
  Obtaining additional MOC Course certifications

• Section 6:
  Maintaining your Certification

• Section 7:
  Role of Microsoft Certified Education centers

• Section 8:
  Accessing the private MCT Web Site

• Section 9:
  Key Contacts

• Section 10:
  Contacting Microsoft

Section 1: Microsoft Certified Trainers

Microsoft Certified Trainers (MCTs) play an important role in Microsoft's education and certification process. Only trainers who intend to deliver Microsoft Official Curriculum (MOC) courses at Microsoft Certified Technical Education Centers (CTECs) are eligible to become MCTs.

MCTs are qualified instructionally and certified technically by Microsoft to deliver MOC instructor-led courses at Microsoft CTECs. 

MOC is course material developed by Microsoft product groups to educate computer professionals who develop with, support, and implement solutions that use Microsoft technology. 

Microsoft authorized education channels include Microsoft CTECs and the Microsoft Authorized Academic Training Program (AATP). As an MCT, you will primarily teach computer professionals within the CTEC channel; however, your MCT credential will be accepted in the AATP education channels. 

Microsoft CTECs are training companies that are authorized to deliver Microsoft courses to computer professionals. 

Microsoft AATP includes accredited institutions that are authorized to deliver Microsoft courses (less than twelve hours per week) to students enrolled at that institution.

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Section 2: Steps to Become an MCT

This Microsoft Certified Trainer Guide (MCT Guide) contains two steps required to become an MCT: the MCT application approval process and the MCT course certification process for each MOC course. You may complete both steps concurrently, sending all applicable documentation to Microsoft at the same time for your MCT application approval and for all MCT course certifications for which you are seeking approval. Your MCT application must be approved, however, before you may receive any MCT course certifications. 

Before you begin the application process, read the MCT Guide and the MCT application completely. If you have questions about any of the procedures, refer to Section 9 of this Guide for information about how to contact the Microsoft office in your region for assistance. Please note that some regions may charge an application-processing fee that may start at any time. 

Send a completed MCT application to Microsoft.

Complete the MCT application
Fill out the entire MCT Application and include your signature. Your signature validates your acceptance of the terms and conditions of the MCT application agreement. You will have ninety (90) business days to obtain your first course certification. If you do not meet this requirement you must resubmit your MCT application, and pay all applicable fees.

Include proof of your instructional presentation skills as a technical trainer
To demonstrate that you possess instructional presentation skills, you must indicate on your MCT Application that you have completed one of the following options (include the required supporting documentation along with your MCT application as outlined below). 

If you are a new technical trainer: 

Prove that you have attended an instructional presentation skills or train-the-trainer course that has been pre approved by Microsoft. With your MCT application, include your course completion certificate from the presentation skills course you attended. For information about approved instructional presentation skills courses, visit the MCT public Web site at http://www.microsoft.com/mct/, or refer to Section 9 for information about how to contact Microsoft in your region. 

If you are an experienced technical trainer: 

Option 1: Prove that you are an experienced technical trainer by including with your MCT application your instructor completion certificate from any of the following vendors: 

Novell 
Lotus 
Santa Cruz Operation 
Banyan Vines 
Cisco Systems 
Sun Microsystems 

Option 2: Become a Certified Technical Trainer (CTT). The CTT program was designed to certify technical presentation skills of technical trainers. Include with your MCT application your CTT completion certificate. For more information on the CTT Program, contact the Chauncey Group International by: 

Phoning (800) 258-4914 in the United States 
Sending electronic mail to cttp@ets.org 
Visiting the Web site http://www.chauncey.com/itt/cttp001.html 
Include proof of your MCP status

If you are a Microsoft Certified Professional (MCP), include a copy of your latest MCP transcript with your MCT application. In most cases the exam(s) you have passed may be used toward MCT course certifications. You may obtain a copy of your latest MCP transcript by using the MCP Transcript tool on the navigation bar of the MCP Secure Web site at https://partnering.one.microsoft.com/mcp/. (Instructions for secure site access are at http://www.microsoft.com/mcp/redirect.htm.) Or you may send electronic mail to mcp@msprograms.com, or refer to Section 9 for information about how to contact the Microsoft office in your region for assistance. 

If you are not an MCP, you will become one upon passing your first MCP exam. For more information about the program, visit the MCP Web site at http://www.microsoft.com/mcp/ or refer to Section 9 for information about how to contact Microsoft in your region for more information. 

Submitting the MCT application only
As explained above, you may complete only the MCT application and send it, along with all required supporting documentation specified in the application, to Microsoft for approval, without applying for certifications to teach any MOC courses. You may choose to do this, but you will not be considered an MCT in full standing until you have completed the requirements for your first course certification. You will not yet be eligible for any of the MCT benefits or an MCT Welcome Kit. If you do not complete any course certification requirements within ninety (90) business days after your MCT application was approved, you must resubmit your application and pay all applicable fees again. 

Please allow two (2) to three (3) weeks for processing. Remember, your application will not be considered complete unless it is accompanied by proof of your instructional skills and any applicable fees. Once your application has been approved, you will be notified by e-mail, and you will be granted access to the private MCT Web site. For information about how to access this site and newsgroups, see Section 8, "Accessing the Private MCT Web Site." 

MCT Course Certification Process
There are three steps to obtaining the certification to teach an MOC course at a Microsoft CTEC. To locate the MCT course certification requirements, check the private MCT Web site, ask your Microsoft CTEC for assistance, or refer to Section 9 for information on reaching the Microsoft office in your region for assistance. 

Once you select a course for which you would like to be certified, Microsoft suggests you complete the four steps listed below. You may, however, complete them in any order. For example, you may choose to finish all exam requirements before preparing to teach the course, or choose the order shown here: 

Pass any required prerequisite MCP exam(s) to measure your current technical knowledge. 
Prepare to teach an MOC course. 
Pass any additional exam requirement(s) to measure any additional product knowledge that pertains to the course. 
Submit your course preparation checklist to Microsoft so that your additional accreditation may be processed and reflect on your transcript. 
Step 1: Pass any required prerequisite MCP exams to measure your current technical knowledge.
In preparing to teach an MOC course, you will be required to pass exams. Depending on the complexity of the course, you may need to take prerequisite exams. Passing these exams will ensure that you meet the course prerequisite knowledge and that you will proceed in your course preparation more successfully. Other exams may be listed as requirements to complete your course certification after you have prepared for the course. This list of exam(s) will measure your technical knowledge on the product(s) the course was written for. There are two types of exams: 

MCP exams
MCP exams are developed to validate your mastery of technical competencies. Through rigorous performance-based testing, the MCP exams certify your ability to design, develop, implement, and support solutions with Microsoft products. Passing these exams will allow you to achieve additional MCP certifications, such as Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Solution Developer (MCSD), or Microsoft Certified Database Administrator (MCDBA). See the MCP Web site at http://www.microsoft.com/train_cert/cert/ for more information about these programs. 

Microsoft trainer exams
When no plans to develop an MCP exam for an MOC course exist, a trainer exam may be created. Trainer exams are not classified as certified; their purpose is to assess your technical competency relevant to the course for which they were developed. To prepare for a trainer exam, study the course objectives of the Trainer Kit and relevant Trainer Kit materials. 

MCP and trainer exams are administered by Sylvan and VUE. To register for one of these exams, go to http://www.Sylvanprometric.com or http://www.VUE.com/MS. From here, candidates may choose to register via the Web or to look for registration telephone numbers in their region. For additional information, refer to Section 9, "Key Contacts." 

Step 2: Prepare to teach an MOC course.
Every MOC course has an accompanying Microsoft Trainer Kit. The MOC trainer kits are identical to the student kits and will contain some or all of the following additional components: 

Course preparation checklist. This document will guide you through the preparation process. 
Classroom setup guide. This document will describe how to set up the instructor and student computers. 
Course delivery guide. Each course module will have its own instructor delivery guide which contains preparation notes and resources. 
Lab manual. This manual contains the lab material and the lab answers. 
Lab disks or student CD. These media contain all files necessary to complete the course labs and any additional material for the student. This is the same student CD that is contained in the student kit of the same course. 
Instructor disk or CD. These media contain the Microsoft PowerPoint® course presentation slides, course setup files, and additional resources such white papers and course-specific documents, as applicable. 
Videotape. This videotape consists of the Microsoft subject matter expert discussing the courseware and the product. 
For Microsoft Trainer Kit policies and ordering procedures, refer to Section 9. 

Prepare by self-study. The materials included in the trainer kit enable you to successfully prepare yourself to teach any MOC course. For assistance, use the course preparation checklist, which shows all the activities you should complete before delivering any MOC course. After you have accomplished that, you can then apply for MCT certification to teach the course. 

Prepare by attending the course. Auditing the MOC course you want to teach is an excellent method of preparation. The course will prepare you to teach by allowing you to obtain additional product knowledge, complete the labs, and observe the course flow and timings. The course you attend should be delivered by an experienced MCT who has at least two years of MOC experience and is either an MCSE or MCSD. Be sure to bring your own Trainer Kit to the course. 

To take the course, you must meet course prerequisites, such as passing MCP exams or having work-related experience. Once you do, you have two options: 

Attend a trainer-preparation (T-prep) course at a Microsoft CTEC. T-prep courses are designed for a trainer audience and focus on the course content, delivery methods, classroom setup, and labs. 
Attend a public course offering of the MOC course at a Microsoft CTEC, participating as a student. You should bring your own Trainer Kit for use in the class. 
The Microsoft CTEC T-prep course schedule is located on the private MCT Web site (see Section 8). Registration instructions are included in the schedule and vary per site. Watch the private MCT Web site for any future announcements about any online T-prep deliveries and orderability of T-preps on CD. 

Step 3: Pass any additional exam requirement that pertains to the course.
To complete the course certification requirements, you may be required to pass additional MCP or Microsoft trainer exams. To locate the MCT course certification requirements, check the private MCT Web site, ask your Microsoft CTEC for assistance, or refer to Section 9 for information about how to contact Microsoft for assistance. 

Step 4: Submit your course preparation checklist to Microsoft.
This ensures that additional accreditation may be processed and reflected on your transcript. 

MCT Course Certification Approval
To become certified to teach your first course, you are required to attend this course as a student. It may be a publicly offered course or a T-prep of the course, when available. Attendance will allow you to observe the course flow and timing, complete the course labs, observe student-instructor interactions, and listen to questions and answers. The course you attend should be delivered by an experienced MCT who has two or more years of MOC experience years and is either an MCSE or MCSD. 

You must also complete the course preparation checklist and the additional preparation steps described in it before you can apply for course certification. 

Becoming an MCT
Once you have completed the MCT application and have met all the requirements for your first course certification, you will be approved as an MCT. See the MCT Application for a checklist of the required documentation. Refer to Section 9 for information about how to contact Microsoft in your region. 

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Section 3: Microsoft Certified Trainer Welcome Kit

Once you meet the requirements to become an MCT, Microsoft will send you an MCT Welcome Kit. (Please allow four [4] to six [6] weeks for delivery.) The kit includes: 

MCP transcript, which lists the Microsoft certification exams you have passed and courses you are certified to deliver. For updates to your transcripts, visit the MCT private Web site. See Section 8 of this Guide for instructions on how to access this site. You may be asked to provide this to your Microsoft CTECs as proof of your certifications. 
Break-the-seal MCP Program and Logo Agreement for MCT. 
MCP logo guidelines. 
MCT certificate. 
MCT camera-ready logo sheet. 
MCP Technical Benefits Fact Sheet. 

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Section 4: Benefits and Communications with Microsoft

As an MCT, you will have special connections with Microsoft to enable you to deliver exceptional training on Microsoft products: 

Exclusive access to the private MCT Web site and newsgroups on the Internet, which provide late-breaking MCT program information as well as information from Microsoft on courses and exams. You may exchange information with Microsoft and other MCTs, and participate in chat sessions with Microsoft course developers. For information on how to access the private MCT Web site and newsgroups, see Section 8. 
MCT logo and other materials to let Microsoft CTECs identify your credentials as an MCT to students. 
Free annual subscription to Microsoft Certified Professional Magazine, a career and professional development magazine created especially for MCPs. 
Invitations to regional and national Microsoft events including the Microsoft Tech•Ed annual technical training event on Microsoft products and strategies. Attending these events will help you stay ahead with Microsoft technology.

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Section 5: Obtaining Additional MOC Course Certifications

To obtain course certifications for other MOC courses, follow the procedure listed in Section 2, Steps to Become an MCT: course approval process. You will have the choice to learn either through self-study or to attend the MOC course as a student. You must complete the course preparation checklist when applying for certification to teach any additional MOC courses. 

To submit your course preparation checklist to Microsoft, see Section 9 for information on how to contact Microsoft in your region. 

Provisional Certification—When an MOC course is released and the required exams are not available, certification to deliver the course may still be obtained. Any MCT who seeks provisional certification may be required to attend the course in addition to completing the course preparation checklist. The requirement to attend a course for provisional certification may vary. When attending the course is required for provisional certification, the course must include all modules and may be delivered in the classroom or online. When the required exam(s) is released, provisional certification for the course is updated to a certified status. Continuing certification reminders will be posted to the MCT private Web site. Any MCT who receives provisional certification for a course must pass the required exam(s) within sixty (60) business days of the exam release date. After Microsoft receives your passing score, your status will change to certified. 

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Section 6: Maintaining Your Certification

To maintain your Microsoft Certified Trainer status, you must: 

Maintain high satisfaction ratings on student course evaluations. We encourage you to use an evaluation system at your Microsoft CTEC and use the results for your own personal feedback. Microsoft has a Web-based evaluation system that will send the results directly to our database, which will then be compiled into various reports. The Microsoft Online Evaluation System 1.5 is at http://www.microsoft.com/onlineeval/. The availability of this tool may vary per region. 
Update your technical skills as new versions of Microsoft products are released. From time to time, you will be required to demonstrate your current technical expertise with Microsoft products by passing additional certification exams. You will have sixty (60) business days to pass these these exams to remain certified. You will see notifications on the private MCT Web site. 
Comply with any and all applicable continuing certification criteria specified by Microsoft. Notices will be posted on the MCT Web site or by e-mail and will list a time period in which these certification requirements must be met. 
Stay in touch with your local Microsoft field office. Microsoft encourages you to get involved with activities sponsored by your local Microsoft field office. The more face-to-face time you invest with Microsoft, the more familiar you will become to us in your market, which may open more opportunities for you as an MCT. 
MCTs may be suspended from teaching or decertified for any of the following reasons: 

Not passing required certification exams for continuing trainer certification. 
Not satisfying all requirements for any continuing certification to maintain MCT status. 
Consistently low student course evaluation ratings. 
Delivering an MOC course without being fully certified in good standing. 
Delivering an MOC course without using course materials in original form (for example, using photocopied student or trainer materials). 
Ordering or attempting to order MOC from a Microsoft CTEC to hold a private or public course at a site other than a Microsoft CTEC. Only Microsoft CTECs and AATPs are authorized to order student materials and offer MOC courses. 
Using the MCT logo in a manner that violates the terms and agreement you signed in the MCT application. 
Not representing Microsoft and/or the Microsoft CTEC or AATP professionally and ethically. 

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Section 7: Role of Microsoft Certified Technical Education Centers

The primary responsibilities of Microsoft CTECs include: 

Ensuring that only MCTs who are certified and in good standing deliver public MOC courses. You may be asked to provide your transcript. 
Ensuring that the trainer has completed all MCT requirements before offering an MOC course. 
Ensuring MCTs use original MOC course materials. Photocopying of materials is not allowed. You are authorized to supplement the course materials to meet unique customer needs. 
Ordering and purchasing MOC student course materials. 
Ensuring that training facilities meet software and hardware equipment requirements for the MOC courses offered. 
Scheduling, administering, and marketing MOC courses to Microsoft customers. 
Submitting any course evaluations to Microsoft to maintain MCT certification and Microsoft site authorization so Microsoft may monitor the quality of your training. This requirement may vary per region. 

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Section 8: Accessing the Private MCT Web Site

The secure Web sites for MCTs have been moved from partnering.microsoft.com to partnering.one.microsoft.com, as part of the Microsoft Online ID Security Model. 

If this is your first visit to a site that uses a Microsoft Online ID, please follow the instructions below. 

Microsoft Online ID Registration Instructions
The Microsoft Online ID security system employs a one-time registration process that occurs the first time you access any Online ID secure site at Microsoft. By registering, you create your personal Microsoft Online ID account; the ID and password for this account will enable you to access all the secure sites you have rights to—with no further registration required. 

The two tasks that must be completed to access one of the new secure sites on partnering.one.microsoft.com are: 

Configuring Microsoft Internet Explorer 4.x (if applicable) 
Registering as a partnering.one.microsoft.com user 
Browser Requirements 

Your workstation will need to have either Internet Explorer 3.0 (or higher) or Netscape 3.0 (or higher) to access any of the new secure sites on partnering.one.microsoft.com. 



Configuring Microsoft Internet Explorer 4.x
If you are running Internet Explorer 4.x, you must configure it to accept the proper HTTP protocol in order to access partnering.one.microsoft.com. This change will not impact your ability to access other Internet sites. If you are running an older version of Internet Explorer or running Netscape, skip this section and go directly to Registering as a partnering.one.microsoft.com user. To configure Internet Explorer 4.x: 

Open Internet Explorer. 
In the View menu, click Internet Options. The Internet Options dialog box appears. 
Click the Advanced tab. 
Under the HTTP 1.1 settings, clear the Use HTTP 1.1 checkbox. If you are using Internet Explorer through a proxy connection, also clear the Use HTTP 1.1 through proxy connections checkbox. 
Click Apply. The changes will be applied to your Internet Explorer configuration. 
Click OK. The Internet Options dialog box closes. 
Click the Refresh button to refresh your browser. 


Registering as a partnering.one.microsoft.com User
You must create a Microsoft Online ID account in order to access any of the new secure sites on partrnering.one.microsoft.com. 

To create a Microsoft Online ID account: 

Go to https://partnering.one.microsoft.com/securepublic/EN/Register.asp (this link may open in a new window). The Microsoft Online ID screen appears. The screen provides you with background information about the Microsoft Online ID setup process. 
Click Next. The next Microsoft Online ID screen appears. 
Enter a username in the Choose A Username text box. 
Enter a password in the Choose A Password check box, and then in the Type Your Password Again text box. Make sure your password follows the guidelines provided in the screen instructions. 
Enter your e-mail address in the E-mail Address text box. This e-mail address will be used if you ever forget your password. 
Click Sign Up. The next Microsoft Online ID screen appears. This screen confirms your username and password and asks you to use that username and password to access the secure sites. 
Click Continue. You are then prompted for a username and password. 
Enter your new Microsoft Online ID username and password. 
Click OK. The Microsoft Certified Trainer Program Registration screen appears. This screen is the authentication screen for the partnering.one.microsoft.com environment. It confirms your right to access this environment. 
Enter your program ID in the ID text box. This is not the username that you just created during the Microsoft Online registration process. This is the program ID that you used to gain access to the secure sites on partnering.microsoft.com, the old domain. 
Enter your password in the Password text box. The password is case insensitive, and is based on your last name. Passwords may not contain any spaces, punctuation, or special characters, like hyphens (-) or asterisks (*). All passwords are six to 14 characters long. 
If your last name is between six and 14 characters, enter your last name as your password.
Example: If your last name is Johnson, enter johnson as your password. 
If your last name is less than six characters, enter your last name plus the number of zeros required to meet the six character minimum.
Example: If your last name is Cole, your password would be cole00. 
If your last name is over 14 characters, enter only the first 14 characters of your last name.
Example: If your last name is Johannsen-Smythe, your password would be johannsensmyth. 
If your last name contains a title (such as "Jr." or "Sr."), the periods, commas, and spaces will be deleted and the title will be included in the password.
Example: If your last name and title is Smith, Jr., your password would be smithjr. 
Click Submit. The next registration screen appears. This screen congratulates you on a successful validation to the requested secure site or MS Cert tool. 
Click Continue. You will be redirected to the secure site at its new location on partnering.one.microsoft.com. You must click continue in order to finalize the registration process. 
Once You Have An Online ID: 

Once you have completed the Microsoft Online ID registration process, you may access the new secure sites simply by going to the site and entering your username and password. 

To access a secure site on partnering.one.microsoft.com after you have completed the Microsoft Online ID registration process: 

Open Microsoft Internet Explorer. 
Go to https://partnering.one.microsoft.com/mct. A logon screen appears. 
Enter your username and password. This is the username and password that you entered during the Microsoft Online ID registration process. 
Click OK. The home page for that secure site will appear. 
If you have problems gaining access to the secure area, send e-mail to Mct@msprograms.com. Please include your MCT ID and OnLine ID 

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Section 9: Key Contacts

MCT program information
For Microsoft Certified Trainer program information, contact your Microsoft Regional Service Center (RSC) or Microsoft subsidiary office listed in the table below.    

Microsoft Trainer Kit Policies
When ordering a Microsoft Trainer Kit, you must provide your Microsoft Certified Professional (MCP) number.

• You may purchase one copy of any Trainer Kit that is available.
• Only MCTs are authorized to use Microsoft Trainer Kits to deliver MOC courses at Microsoft CTECs. If a non-MCT uses a Microsoft Training Kit to deliver a MOC course at a Microsoft CTEC, that CTEC's site contact may receive a probationary warning that may lead to termination of the Microsoft CTEC agreement.
• Subsequent revisions of any Trainer Kit will be sent to the purchaser of the kit at no charge. Revisions are defined as technical and/or cosmetic changes to the existing course that does not entail a platform or product version change.

A course may be replaced when its content is updated for a platform change or product version change. In this case, you will be required to purchase the new Trainer Kit.

To order a Microsoft Trainer Kit, contact the following for your region:

Regional Courseware Ordering Centers

North America

Latin America

Europe, Middle East, and Africa

South Africa

Southeast Asia

Korea

Hong Kong

Indian Subcontinent

Outside these regions, order through a local Microsoft Certified Technical Education Center.

For a referral to a Microsoft CTEC where you may attend an MOC course, visit http://www.microsoft.com and select "Shop" from the top menu bar on the website. Then select "Find a Training or Testing Center" from the side menu bar. Or contact your local Microsoft office listed in Section 10 of this Guide.

Microsoft Certified Professional Program.

For Microsoft Certified Professional exam information, visit the Microsoft Training and Certification web site at http://www.microsoft.com/mcp

Worldwide E-mail

United States and Canada

Europe, Middle East & Africa Regions

Southeast Asia Region

South Pacific Regions

Microsoft Certified Professional Exams

Sylvan Prometric

To register for Microsoft Certified Professional exams and Microsoft trainer exams (administered by Authorized Prometric Testing Centers), visit the Sylvan Prometric web site at http://www.Sylvanprometric.com, or call the toll-free number for your region given below:

United States and Canada

Europe, Middle East & African Regions

Outside these regions, contact your local Microsoft office listed in Section 10 of this Guide.

Virtual University Enterprises (VUE)

To register for Microsoft Certified Professional exams and Microsoft trainer exams (administered by VUE), visit the VUE web site at http://www.VUE.com/ms or call the toll-free number for your region given below:

Country/ Phone

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Section 10: Contacting Microsoft

AMERICA
For all sites in the United States and Canada, send new application materials to:
Microsoft Corporation
995 W. Levoy Drive
Second Floor
Salt Lake City, UT 84123
USA
Attn: Training & Certification Managers 99
Tel: (800) 688-0496
Fax: (801) 579-2815

ARGENTINA
Microsoft de Argentina S.A.
Bouchard 547 4qo Piso
(1006) Buenos Aires
Argentina
Tel: (011541) 316 1900
Fax: (011541) 316 1922

AUSTRALIA
(South Pacific Headquarters)
Microsoft Pty.
65 Epping Road
North Ryde, NSW 1670
Australia
Tel: (61) (2) 870-2200
Fax: (61) (2) 805-1108

AUSTRIA
Microsoft GesmbH
Favoritenstrasse 321
A-1108
Vienna
Austria
Tel: 0043-1-610-64-0
Fax: 0043-1-610-64-200

BELGIUM & LUXEMBURG
Microsoft NV
Rue Colonel Bourg 123-125
1140 Brussels
Belgium
Tel: (32) (2) 730-3911
Fax (32) (2) 726-9609

BRAZIL
Microsoft Informatica Ltda
Av. Nações Unidas, 17.891/6 Andar
04795-100 - São Paulo -SP
Brazil
Tel: (55) (11) 5514-7100
Fax: (55) (11) 5514-7107

CANADA (and the United States)
For all sites in the United States and Canada, send new application materials to:
Microsoft Corporation
995 W. Levoy Drive
Second Floor
Salt Lake City, UT 84123
USA
Attn: Training & Certification Managers 99
Tel: (800) 688-0496
Fax: (801) 579-2815

CARIBBEAN
Microsoft Caribbean, Inc.
1st Street, #11 Suite 104
Metro Office Park
Guaynabo, PR 00968
Tel: (787) 273 3600
Fax: (787) 273 3636

CENTRAL AMERICA
(Latin American Headquarters)
Microsoft de Centroamerica, Inc.
Edificio Torre del Este, IV Piso
San Pedro, San José, Costa Rica
Tel: (506) 280 5100
Fax: (506) 280 5070

CHILE
Microsoft Chile S.A.
Av. Andres Bello 2777 Piso 10
Edificio de la Industria
Profidencia
Santiago
Chile
Tel: (56) (2) 330-6000
Fax: (56) (2) 330-6190

CHINA (P.R.C.)
6F, Beijing Sigma Center
No. 49, Zhichun Road
Hai Dian District
Beijing 100080
Tel: (011) (86) 10-62617711
Fax: (011) (86) 10-6253-6630

CÔTE d' IVOIRE
52 Avenue Houdaille
Extension Immeuble Somavie-Plateau
01 BP 3921 Abidjan 01
Côte d'Ivoire
Tel: 225-32-14-16
Fax: 225-32-24-60

COLOMBIA
Microsoft Colombia
Branch of Microsoft Colombia Inc.
Carrera 9 #99-02 Piso 1
Santa Fe de Bogotá, D.C.
Colombia
Tel: (57) 1 618 2245
Fax: (57) 1 618 2269

CROATIA
Microsoft Hrvatska d.o.o.
Cibona Business Tower
TRG Drazena Petrovica
3/XIII
HR-10000 Zagreb
Tel: +385-1-304 555
Fax: +385-1-335 051

CZECH REPUBLIC
Microsoft s.r.o.
Eltodo Centrum
Novodvorská 1010/14 B
142 00 Praha 4 - Lhotka
Czech Republic
Tel: (42) (0) 2 611 97 111
Fax: (42) (0) 2 611 97 100

DENMARK, ICELAND
Microsoft Danmark ApS
Lautruphoej 1-3
DK - 2750 Ballerup
Denmark
Tel: (45) 44 89 0100
Fax: (45) 44 68 5510

EASTERN EUROPEAN HEADQUARTERS
(includes Bulgaria, Estonia, Latvia, Lithuania, Ukraine)
Microsoft GmbH
Edisonstrasse 1
D-85716 Unterschleissheim
Munich
Germany
Tel: (49) (89) 3176-0
Fax: (49) (89) 3176-1000

ECUADOR
Corporación Microsoft del Ecuador S.A.
Av. Naciones Unidas 1014 y Av. Amazonas (esquina)
Edif. La Previsora Torre A, Piso 10
Quito, Ecuador
Tel: (593) 2 460 453/455
Fax: (593) 2 463 093

EGYPT
Microsoft Egypt
2 Abdel Kader Hamza Street
Garden City
Cairo Egypt
Tel: 202-594-2445
Fax: 202-594-2194

FINLAND
Microsoft OY (Suomi)
Jaakonkatu 2
01620 Vantaa
Suomi
Tel: (358) (9) 0 525 501
Fax: (358) (9) 0 878 8778

FRANCE, FRENCH POLYNESIA
Microsoft France18 Avenue du Quebec
91957 Courtaboeuf Cedex
France
Tel: (33) (1) 6929-1515
Fax: (33) (1) 6986-4755
Websites Available for France:
Microsoft Training and Certification:

http://www.eu.microsoft.com/france/form_cert/
Microsoft Certified Solution Provider Program:

http://www.eu.microsoft.com/france/partenaires/
Microsoft Certified Trainer Program:

http://www.eu.microsoft.com/france/form_cert/

http://www.eu.microsoft.com/france/cfta/prive/
Microsoft Channel Resources:

http://www.eu.microsoft.com/france/inforum/

 

GREECE
Microsoft Hellas SA
64 Kifissias Avenue
Polis Center
15125 Maroussi
Athens
Greece
Tel: (301) 680-6775 to 779
Fax: (30) 680-6780

GUATEMALA
13 Calle 3-40 zona 10 Edificio Atlantis Of 603
Guatemala
Tel: (502) 363 3156
Fax: (502) 366 2007

HONG KONG, MACAU
Microsoft Hong Kong Limited
20/F, Cityplaza 3
14 Taikoo Wan Road
Quarry Bay
Hong Kong
Tel: (852) 2804-4200
Fax: (852) 2560-2217

HUNGARY
Microsoft Kft
1031 Budapest
Graphisoft Park 3. (Záhony u.)
Hungary
Tel: (36) (1) 437 2800
Fax: (36) (1) 437 2899

INDIA
Microsoft Corporation (India) Private Limited
Paharpur Business Center
21, Nehru Place
New Delhi - 110019
Tel: +91 (11) 646 0694
Fax: +91 (11) 647 4714

INDONESIA
P.T. Microsoft Indonesia
17th floor, Plaza Chase
Jl. Jend. Sudirman, Kav 21
Jakarta 12920
Indonesia
Tel: (62) 21-5208111
Fax: (62) 21-5208122

IRELAND
Oak House
Blackthorn Road
Sandyford Industrial Estate
Dublin 18 Ireland
Tel: (353) (1) 295-5333
Fax: (353) (1) 295-8354

ISRAEL
Microsoft Israel Ltd.
Herzelia Business Park
6 Maskit st., Bldg B, I.E. Herzelia Pituach 46733
Tel Aviv / Israel
Tel: 972-9-952-5353
Fax: 972-9-952-5333

ITALY
Microsoft S.p.A.
Centro Direzionale San Felice
Via Rivoltana 13
Palazzo A
20090 Segrate - Milano
Italy
Tel: (39) (2) 703921
Fax: (39) (2) 70392020

JAPAN
Microsoft Company Limited
Sasazuka NA Bldg.
50-1, Sasazuka 1-Chome
Shibuya-ku, Tokyo 151
Japan
Tel: (81) (3) 5454-8000
Fax: (81) (3) 5454-7970

KOREA
Microsoft CH
6th Fl., West Wing of POSCO Center
892, Daechi 4 Dong, Gangnam-Gu,
Seoul, 135-777
Korea
Tel: (82) (2) 531-4500
Fax: (82) (2) 531-4564

MALAYSIA
Microsoft Malaysia Sdn. Bhd.
Level 15, Menara Amcorp
18, Persiaran Barat
46050 Petaling Jaya
Selangor Darul Ehsan
Malaysia
Tel: (603) 757-2266
Fax: (603) 757-2263

MEXICO
Paseo de los Tamarindos 400A
Torre Poniente 1 Piso 29
Bosques de las Lomas
C.P. 05120
México D.F.
Tel: (525) 267-20-00
Fax: (525) 258-02-25

MIDDLE EAST (United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Oman, Kuwait, Yemen, Egypt, Syria, Lebanon)
Microsoft Corporation, Middle East Branch Office
P.O. Box 52244
Khalid Bin Waleed St.
Juma Al-Majid Bldg., 5th Floor
Dubai
United Arab Emirates
Tel: (971) (4) 513-888
Fax: (971) (4) 527-444

MOROCCO (Algeria, Tunisia, Mauritania)
Microsoft Maroc S.A.R.L.
213, Rond Point d'Europe, Angle
Boulevard de la Resistance et rue de la Haye
Yousra Center
20500 Casablanca, Maroc
Tel: (212) 247 1072
Fax: (212) 247-1086

THE NETHERLANDS
Microsoft BV
Boeing Avenue 30
1119 PE Schiphol-Rijk
Tel: 020-5001500
Fax: 020-5001999
Microsoft Information Centre: 020-5001005

NEW ZEALAND
Microsoft New Zealand Limited
Microsoft House, Level 5
67- 69 Symonds Street
PO Box 8070, Symonds Street
Auckland 1, New Zealand
Tel: (64) (9) 357-5800
Fax: (64) (9) 357-0868

NORWAY
Microsoft Norge AS
Postboks 85 Tåsen
0801 Oslo
Norway
Tel: (47) (22) 02 25 00
Fax: (47) (22) 95 06 64

PANAMA
Microsoft Panama S.A.
Calle 47, Aquilino De La Guardia
Torre Banco General Piso 21
PO Box 922, Zona 3
Panama
Tel: (507) 265-0592
Fax: (507) 265-0597

PERU
Microsoft Peru S.A.
Avda. Camino Real #390
Torre Central - Oficinas 1601/1602
Lima 27,
Peru
Tel: (5114) 211-200
Fax: (5114) 210-944

PHILIPPINES
Microsoft Philippines, Inc.
38th Floor
Rufino Tower
Ayala Ave, Cnr Hererra Street
Makati, Metro Manila
Philippines 1229
Tel: (63) (2) 811 0062
Fax: (63) (2) 811 0458

POLAND
Microsoft Sp. z.o.o.
ul. Grzybowska 80/82
PL-00-844 Warszawa
Poland
Tel: (48) 22-661-54-05
Fax: (48) 22-661-54-34

PORTUGAL
Microsoft-Software Para Microcomputadores, Lda.
Galerias Alto da Barra
Piso 3
Av. das Descobertas
2780 Oeiras
Portugal
Tel: (351) 1-441-2205
Fax: (351) 1-441-2101

PUERTO RICO
Microsoft Caribbean, Inc.
Metro Office Park
11 Calle #1, Suite 104
Guaynabo, Puerto Rico 00968-1705
Tel: (809) 273-3600
Fax: (809) 273-3636

ROMANIA (Moldova)
Microsoft Romania s.r.l.
World Trade Center
Bd. Expozitiei 2, Sector 1
Bucuresti, Romania
Tel: +(40) 1 222 9002
Fax: +(40) 1 222 9004

RUSSIA (Armenia, Azerbaijan, Belarus, Georgia, Kazakstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan)
Microsoft A.O.
Sokol 10 Building
14 Chapayevsky Pereulok
RUS-125190 Moskva
Russia
Tel: 7 (501) 9678 585
Fax: 7 (501) 9678 500

SINGAPORE
Microsoft Singapore Pte Ltd
5 Temasek Boulevard
#09-03 Suntec City Tower 5
Singapore 038985
Tel: (65) 3376088
Fax: (65) 3376788

SLOVAKIA
Microsoft Slovakia s.r.o.
Vidlicová 9
P.O. Box 88
830 00 Bratislava
Slovakia
Tel: (421) (7) 37 63 02
Fax: (421) (7) 37 66 17

SLOVENIA (Macedonia, Serbia)
Microsoft d.o.o., Ljubljana
World Trade Center
Dunajska 156
SLO-10000 Ljubljana
Slovenija
Tel: (386) (61) 1 800 800
Fax: (386) (61) 1 800 822

SOUTH AFRICA
Microsoft (S.A.) (Proprietary) Limited
PO Box 5817
Rivonia 2128 South Africa
PinMill Farm
164 Katherine Street
Sandown
South Africa
Tel: (27) (11) 445-0000
Fax: (27) (11) 445-0045/6

SPAIN
Microsoft Ibérica S.R.L.
Centro Empresarial Euronova
Ronda de Poniente, 10
28760 Tres Cantos
Madrid
Spain
Tel: (34) (1) 807 9999
Fax: (34) (1) 803 8310

SWEDEN
Microsoft Aktiebolag (Sverige)
Finlandsgatan 30, Box 27
164 93 Kista
Sweden
Tel: (46) (0) 8-752 56 00
Fax: (46) (0) 8-750 51 58

SWITZERLAND
Microsoft AG
Alte Winterthurerstrasse 14A
8304 Wallisellen
Zurich
Switzerland
Tel: (41) (1) 839-61-11
Fax: (41) (1) 831-08-69

SAUDI ARABIA
Microsoft Saudi Arabia
Diplomatic Quarters, A-17, Block 2
PO Box 94692
Riyadh 11614, Saudi Arabia
Tel: 966-1-488-1165
Fax: 966-1-488-1576

TAIWAN
Microsoft Taiwan Corporation
PO Box 27-16
No. 6, 10th Floor
Min Chuan E. Road, Sec. 3
Taipei
Taiwan
Tel: (886) 2-504-3122
Fax: (886) 2-504-3121

THAILAND
Microsoft (Thailand) Limited
7th Floor, Harindhorn Building
54 North Sathorn Road
Bangkok 10500
Thailand
Tel: (662) 266 3300-9
Fax: (662) 266 3310

TURKEY
Barbaros Plaza Is Merkezi
145-C, Kat 21
Emirhan Caddesi
Dikilitas, Besiktas 80700
Istanbul, Turkey
Tel: (90) (212) 258-5998
Fax: (90) (212) 258-5954

UNITED KINGDOM (Great Britain, Scotland, Wales)
Microsoft Ltd
Microsoft Campus
Thames Valley Park
Reading Berks
RG 6 1WG
United Kingdom
Tel: (44) 0870 6010100
Fax: (44) 0870 6020100

UNITED STATES (and Canada)
For all sites in the United States and Canada, send new application materials to:
Microsoft Corporation
995 W. Levoy Drive
Second Floor
Salt Lake City, UT 84123
USA
Attn: Training & Certification Managers 99
Tel: (800) 688-0496
Fax: (801) 579-2815

URUGUAY
Microsoft Uruguay S.A.
Plaza Cagancha 1335 of 505
(11100) Montevideo
Uruguay
Tel: (598 2) 900 19 03
Fax: (598 2) 901 02 27

VENEZUELA
Microsoft Venezuela
Torre Letonia Ing. Bank
Piso 8,
Avenida Principal de La Castellana,
Caracas
Venezuela
Tel: (58) (2) 265.99.22
Fax: (58) (2) 265.08.63

VIETNAM
Microsoft Representative Office
10th Floor, Hanoi Tung Shing Square
2 Ngo Quyen Street
Hanoi, Vietnam
Tel: (84) (4) 825 1955
Fax: (84) (4) 826 1222


Subject to change: From time to time, the Microsoft Certified Trainer requirements may change to reflect changes in the Microsoft Certified Technical Education Center program specifications and Microsoft product specifications.
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